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FAQ

HOW SECURE IS MY INFORMATION?

DEALSURF adheres to highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments.  Your payment is processed on Shopify, the worlds biggest eCommerce and most secure shopping platform.

We don’t sell, lease or otherwise distribute any personal customer information.

WHERE DO YOU SHIP?

We ship our products WORLDWIDE.

WHAT CARRIER DO YOUR ORDERS SHIP?

All U.S. orders are delivered via USPS.  For all other countries, the standard/government mailing system is used depending on country.

WHEN WILL MY ORDER SHIP?

Due to high demand of some of our promotional products, orders are usually processed and shipped in 3-5 business days of purchase.  You will receive an email shipment confirmation shortly after with tracking number.

WHAT ARE THE SHIPPING TIMES?

Since we ship WORLDWIDE, please allow 1-2 weeks for transit after an order is shipped for US, UK, CA, AUS.  All other countries, please allow 2-3 weeks for transit.

*** Deliveries by xMas holiday is not guaranteed due to production times and overloaded carrier shipment delays ***

If your order hasn’t arrived inside the estimated delivery times, please check the tracking number or contact our support team at support@dealsurf.co

HOW DO I TRACK THE STATUS OF MY ORDER?

When your order ships you can check status here: https://www.dealsurf.co/pages/track-order or request your tracking number via email: support@dealsurf.co

WHICH CLOTHING BRAND DO DEALSURF USE?

We use the best brands in the marketplace that are known for their quality, durability and great fit. Our preferred garment suppliers include Gildan, Hanes, Bella, and Port & Company. Our shoes are hand made with premium material.

WHO DO I CONTACT FOR PRESS INQUIRIES?

For all press inquiries email support@dealsurf.co and your email will be forwarded to the best person!

WHAT IS YOUR EXCHANGE POLICY?

We offer a no hassle exchange policy.  If your shoes do not fit, we will process a one time exchange at no cost to you. You must contact support@dealsurf.co first to process an exchange.

WHAT IS YOUR RETURN POLICY?

You may cancel or amend your order within 12 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged and unused, and we will refund you.  You must contact support@dealsurf.co first to process a return.

Returns and exchanges are honored within 20 days of receiving the products.  Free products are final sale.

*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards Visa, Mastercard, AMEX, Discover.  We also accept PayPal.